Red Seal Service Technician
We would like to offer a long-term Red Seal Service Technician career opportunity to a suitablecandidate. It is a full-time position in a steady and safe working environment.
The Red Seal Service Technician is provincially certified and is responsible for the actual servicing and repair of customer’s and dealership vehicles as assigned by management or designated representative. Depending on experience and professional training qualification you are assigned jobs that you are qualified for. “Fix It Right The First Time” is the central philosophy in our service department.
At Squamish Toyota we care for our staff and always strive to ensure the highest safety standards and comfortable working environment. You will be working in a modern dealership with long-time co-workers and our staff enjoy special opportunities for vehicle purchases and savings on vehicle services and repairs.
The position offers both a base salary ($32-43/hour, depending on candidate qualification), and upon completion of probation period, a performance-based efficiency bonus. Typically, our Service Technicians’ annual salary is between $65,000 – 92,000+ / year. You may be required to work on Saturdays as our Service Department hours of operation is 8am to 5:30pm Monday to Friday and 8am to 4:30pm on Saturdays. We are not usually open on Sundays and statutory holidays. A valid driver’s license with clean driving record is required for this position. There is minimal late-night shifts and occasional overtime. Candidates with previous Toyota dealership experiences will be given priority but this is not a requirement.
If you are interested in this career opportunity, please review the following full job description and submit your full resume/CV to theresa@squamishtoyota.com.We will review and contact the suitable candidate within 2 weeks of receiving your resume.
A. SPECIFIC RESPONSIBILITIES: General
1. Maintain an appropriate level of personal grooming and hygiene.
2. Wear uniforms as specified by service management.
3. Arrive at work, take breaks, and depart work at the times designated by management.
4. Utilize a daily time ticket as instructed by service management.
5. Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership.
6. Perform other duties as assigned by management.
B. SPECIFIC RESPONSIBILITIES: Vehicle Repair
1. Professionally service and/or repair vehicles assigned.
2. Complete all work in accordance with the applicable safety requirements and published procedures.
3. Document services and repairs completed by making appropriate notes showing “condition, cause and remedy”.
4. Document additional needed repairs showing “condition, cause and remedy”.
5. Use seat covers, fender covers and steering wheel covers as directed by service management.
6. Dispose of fluids and chemicals safely in accordance with established Dealer guidelines.
7. Maintain an inventory of standard automotive technician tools required to perform all services and repairs and which are not inventoried by the Dealership as “Special Service Tools”.
8. Utilize standard operating procedures to perform maintenance services as directed by service management.
9. Return customer’s vehicles as clean as or cleaner than they were prior to servicing.
10. Restore customer vehicle settings after servicing/diagnosing/repair, i.e. radio stations, seat location, personal belongings that were moved, etc.
C. SPECIFIC RESPONSIBILITIES: Training
1. Attend training courses as directed by Service Manager.
2. Review all applicable service bulletins and other technical publications.
3. Complete TU on-line TecSmart training courses as directed by service management.
D. SPECIFIC RESPONSIBILITIES: Quality Control
1. Test drive vehicle prior to service or repair (Express Lube excepted).
2. Verify repair by operating repaired component several times.
3. Test drive vehicle after the service or repair is completed.
4. Complete the quality control inspection form when attached to the repair order.
5. Attach and complete a quality control inspection form when the customer complaint could not be duplicated and no repair was performed.
E. SPECIFIC RESPONSIBILITIES: Communication
1. Utilize control boards or system to obtain repair orders.
2. Utilize control boards or systems to communicate additional needed repairs to service advisors.
3. Utilize control boards to communicate completed repair orders to the next person working on the vehicle.
4. Provide the administrative assistance necessary to complete warranty claims.
Lube Technician
We would like to offer a long-term, entry level Lube Technician career opportunity to a suitablecandidate. It is a full-time position in a steady and safe working environment.Previous experience not required, although familiarity with basic mechanic knowledge is highly preferred.
The Lube Technician is responsible for the actual servicing and repair of customer’s and dealership vehicles as assigned by management or designated representative. The successful candidate will be trained by both senior technician as well as the infamous Toyota University. Depending on experience and professional training qualification you are assigned jobs on a daily basis that you are qualified for. “Fix It Right The First Time” is the central philosophy in our service department.
At Squamish Toyota we care for our staff and always strive to ensure the highest safety standards and comfortable working environment. You will be working in a modern dealership with long-time co-workers and our staff enjoy special opportunities for vehicle purchases and savings on vehicle services and repairs.
The position offers an hourly wage of $22-27/hour, depending on candidate qualification. Internal promotion is reviewed as the technician reaches higher qualification. You will be required to work on Saturdays if needed as our Service Department hours of operation is 8am to 5:30pm Monday to Friday and 8am to 4:30pm on Saturdays. We are not usually open on Sundays and statutory holidays. A valid driver’s license with clean driving record is required for this position. There is minimal late-night shifts and only occasional overtime. Candidates with previous Toyota dealership experiences will be given priority but this is not a requirement.
If you are interested in this career opportunity please review the following full job description and submit your full resume/CV to robert@squamishtoyota.com.We will review and contact the suitable candidate within 2 weeks of receiving your resume.
A. SPECIFIC RESPONSIBILITIES: General
1. Maintain an appropriate level of personal grooming and hygiene.
2. Wear uniforms as specified by service management.
3. Arrive at work, take breaks, and depart work at the times designated by management.
4. Utilize a daily time ticket as instructed by service management.
5. Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership.
6. Perform other duties as assigned by management.
B. SPECIFIC RESPONSIBILITIES: Vehicle Repair
1. Professionally service and/or repair vehicles assigned.
2. Complete all work in accordance with the applicable safety requirements and published procedures.
3. Document services and repairs completed by making appropriate notes showing “condition, cause and remedy”.
4. Document additional needed repairs showing “condition, cause and remedy”.
5. Use seat covers, fender covers and steering wheel covers as directed by service management.
6. Dispose of fluids and chemicals safely in accordance with established Dealer guidelines.
7. Maintain an inventory of standard automotive technician tools required to perform all services and repairs and which are not inventoried by the Dealership as “Special Service Tools”.
8. Utilize standard operating procedures to perform maintenance services as directed by service management.
9. Return customer’s vehicles as clean as or cleaner than they were prior to servicing.
10. Restore customer vehicle settings after servicing/diagnosing/repair, i.e. radio stations, seat location, personal belongings that were moved, etc.
C. SPECIFIC RESPONSIBILITIES: Training
1. Attend training courses as directed by Service Manager.
2. Review all applicable service bulletins and other technical publications.
3. Complete TU on-line TecSmart training courses as directed by service management.
D. SPECIFIC RESPONSIBILITIES: Quality Control
1. Test drive vehicle prior to service or repair (Express Lube excepted).
2. Verify repair by operating repaired component several times.
3. Test drive vehicle after the service or repair is completed.
4. Complete the quality control inspection form when attached to the repair order.
5. Attach and complete a quality control inspection form when the customer complaint could not be duplicated and no repair was performed.
E. SPECIFIC RESPONSIBILITIES: Communication
1. Utilize control boards or system to obtain repair orders.
2. Utilize control boards or systems to communicate additional needed repairs to service advisors.
3. Utilize control boards to communicate completed repair orders to the next person working on the vehicle.
4. Provide the administrative assistance necessary to complete warranty claims.
Service Advisor
We would like to offer a long-term Service Advisor career opportunity to a suitable candidate. It is a full-time position in a steady and safe working environment.
The Service Advisor is the dealership’s front-line customer relations and service sales representative. The job encompasses handling customer service requests and concerns, meeting service sales objectives and the accurate performance of designated administrative duties.
At Squamish Toyota we care for our staff and always strive to ensure the highest safety standards and comfortable working environment. You will be working in a modern dealership with long-time co-workers and our staff enjoy special opportunities for vehicle purchase and savings on vehicle services and repairs.
The position offers both a base salary ($20-25/hour), depending on candidate qualification), and upon completion of probation period, a performance-based sales bonus. Typically our service advisors’ annual salary is between $46,000 – 60,000+ / year. You may be required to work on Saturdays as our Service Department hours of operation is normally 8am to 6pm Monday to Friday and 8am to 4:30pm on Saturdays. We are not open on Sundays and statutory holidays. A valid driver’s license with clean driving record is required for this position. There is no late night shifts and minimal overtime.
If you are interested in this career opportunity please review the following full job description and submit your full resume/CV to robert@squamishtoyota.com. We will review and contact the suitable candidate within 2 weeks of receiving your resume.
A. SPECIFIC RESPONSIBILITIES: General
1. Maintain a high level of grooming, hygiene and dress consistent with the duties of the position. This may include the wearing of uniforms designated by management.
2. Arrive at work, take breaks and depart work at the times designated by management.
3. Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership.
4. Perform other duties as assigned by management.
B SPECIFIC RESPONSIBILITIES: Customer Relations
1. Promptly meet and greet service customers in a friendly and courteous manner.
2. Listen to customers reasons for bringing their vehicle to the service department.
3. Offer appropriate services and repairs to satisfy customer requirements or concerns.
4. Provide accurate quotes for all services and repairs recommended.
5. Handle minor customer complaints and /or misunderstandings tactfully, promptly and with genuine concern for the customer’s problem.
6. Refer to the service manager customers with complaints that cannot be satisfied at the service advisor level.
7. Make policy adjustments within the guidelines and budgets established by management.
8. Answer incoming telephone calls promptly and courteously.
9. Make every reasonable effort to make the service experience as pleasant as possible for the customer.
C. SPECIFIC RESPONSIBILITIES: Service Sales
1. Sell repairs and services suitable to the customer’s needs.
2. Conduct vehicle walk-around to record any vehicle damage and to check for any areas that may require attention such as lights, wipers and tires.
3. Present and explain the maintenance menu to every service customer where suitable.
4. Sell the maintenance service due according to the vehicles schedule.
5. Provide the customer with an accurate quote of the work requested and recommended during repair order write-up.
6. Obtain the customer’s written approval by having the repair order signed
7. Provide the customer with an accurate quote of the work recommended when additional needed repairs are found during the repair process.
8. Obtain properly documented telephone approval for all additional needed repairs.
9. Record lost service sales
10. Meet or exceed retail sales objectives set by management
D. SPECIFIC RESPONSIBILITIES: Training
1. Attend training courses as directed by service management
2. Review all applicable service bulletins and other technical publications.
3. Complete TU on-line Advisor Guild training courses as directed by service management.
E. SPECIFIC RESPONSIBILITIES: Administration
1. Ensure customer information on file is accurate and update as necessary.
2. Attach the quality control inspection form to R/O’s with designated repairs.
3. Distribute repair orders to technical staff in accordance with department policy.
4. Maintain the service appointment system as per department guidelines.
5. Transfer technician comments to invoice completely and accurately.
6. Review repair orders for proper completion of services and repairs including Quality Control and Car Wash where applicable.
7. Review repair orders to ensure the final price matches the quoted price.
8. Inspect every completed vehicle to ensure it is ready to be returned to the customer.
9. Perform other administrative functions as directed by service manager.
F. SPECIFIC RESPONSIBILITIES: Communication
1. Provide complete accurate problem/complaint information to technical staff on the repair order.
2. Maintain communication with technical staff regarding job status changes
3. Remain continually informed of the shop’s work load status to determine the kind of work the shop can quickly accommodate.
4. Inform sales department of potential new vehicle customers.
5. Confirm long term service appointments 7 days in advance of scheduled customer arrival.
6. Reconfirm long term service appointments one day before scheduled customer arrival.
7. Book short term appointments as requested by customers.
8. Review together with the parts advisor the known parts required for the next day’s appointments to ensure parts are available.
9. Contact customers when informed by parts staff of special order parts arrival.
10. Contact customers to obtain approval for additional needed repairs
11. Contact customers to advise them when the vehicle is ready for pick-up and review items completed and total cost
12. Follow up with customers within 24 hours of vehicle pick-up to ensure customer is satisfied with the service received.
